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Operations and Documentation

Operations & documentation

  • Order replenishment
  • Stock / inventory Register
  • Outbound cargo register
  • Inbound cargo registe
  • Security Clearance Documentation (Import) (Bill of Entry
  • DO (Delivery Order)
  • CAN (Cargo Arrival Notice)
  • Pre advice / Pre alert
  • IGM
  • EGM
  • Payment followup
  • Freight Invoice Processing
  • Freight Audit and Payment
  • Air Waybill Processing (AWB) (Direct, Back to Back, Consolidation) / Bill of Lading (BOL)
  • Consolidation (LCL)
  • Security Clearance Documentation (Export) (Shipping Bill)
  • Container Release
  • Fleet Management
  • Inventory control
  • Freight Booking (FCL, LCL, FTL, LTL, Consolidation)
  • Container planning : Improving percentage of Space utilisation with stuffing plan to Reduce cost and Increase Revenue

A. Accounts and Finance

Accounts Payable

  • Monthly AP Ledger Processing
  • Monthly Sales / Service Tax / VAT Processing
  • Aging Report Preparation and Processing
  • Debit Memos Processing
  • Standard Pricing Information Processing
  • Matching Purchase Orders with Invoices
  • Purchase Orders Processing

Accounts Receivable

  • Bad Debts/ Delinquency Managements
  • Monthly AR Ledger Reconciliation
  • Credit and Collections
  • Credit Decision Tools with Continuous Monitoring
  • Credit Memos Processing
  • Aging Report Preparation and Processing
  • Cash Application
  • Monthly Open Balance Statements to Customers
  • Invoice Receipt Verification
  • Matching Invoices with Customer Payments
  • Invoicing
  • Sales Order to Invoice Conversion
  • Sales Orders

Financial Planning and Analysis

  • Accounts Reconciliation Services
  • General Ledger Accounting
  • Revenue Management and Recovery

Insurance & Claims Processing Services

  • Claims Handling / Processing Services
  • Insurance documentation

Human Resources

  • Year-end Processes
  • Workers Compensation
  • Job Costing
  • Department Summary
  • Pay Register
  • Online Benefits Enrollment
  • Payroll Tax Reporting
  • W2 Forms and Tax Returns Filing
  • Check Staffing/Signing, Printing and Delivering Checks
  • Custom Payroll Management Services
  • Wage Garnishment Administration services
  • Labour Allocation
  • Tax Liability
  • Pay Master
  • Time off Tracking
  • Employee Self-service Features
  • Providing Management Reports
  • Calculating Pay checks and Tax Obligations based on Employee Time Sheets
  • Payroll Processing
  • Hiring / Staffing

B. Customer Services

(Call Center Services: Inbound & Outbound Call Centre : Customer Care)

  • Complaint Registration Services
  • Warranty Registration Services
  • Toll Free Response / Toll Free Services
  • Ticketing Sales Subscription Services
  • Subscription Services
  • Registration of Event Participants & Prospects
  • Event Scheduling Services
  • Email Management Services
  • Directory Inquiry Services
  • Direct Mail / TV Response
  • Inquiry Handling
  • IVR Services
  • Agent, Dealer Locators and Referral Services
  • Virtual Receptionist Services
  • Phone / Telephone Answering Call Centre Services
  • Consumer Response
  • Charge Back Handling Services
  • Inbound Web Chat
  • Order Taking Services
  • Freight Booking Administration
  • Rate Enquiry
  • Customer Helpdesk / Services
  • CATI
  • Debt Collection
  • Customer Satisfaction Survey
  • Toll free Customer Support
  • Database Selling Services
  • Disaster Recovery Service
  • Data Validation Services
  • Online Customer Support Services
  • Web Chat
  • Subscription Renewal Services
  • Reactivating Dormant Customer Services
  • Voice Broadcast
  • E-mail and Direct Mail Follow Up
  • Telephonic Auditing / Quality Assurance
  • Service Satisfaction Follow-ups
  • Customer Follow Up Services
  • Customer Loyalty Programs

Business Development (Sales & Marketing)

Inbound Sales

  • Freight Booking
  • Follow up
  • Quotation based on scope of work / Inco term 2020
  • Scheduling Sales Demos Services
  • Sales Lead Qualification and Closure
  • Real-Time Inventory Status Services
  • Help Desk / Technical Support Service
  • Cross Selling and Up Selling Services
  • Product Recall Management & Technical Information
  • Product Information Request Services

Outbound Sales

  • Route Development
  • Freight Booking
  • Follow up
  • Quotation based on scope of work / Inco term 2020
  • Generating Business / Sales Enquiry
  • Business Development / Finding new clients / customers
  • Product/Service Promotion
  • Cold Calling Campaigns
  • Warm Calling/Existing Clients/Referrals
  • Sales Verification
  • Sales Lead Follow-up
  • Direct sales
  • Lead Generation
  • Appointment Settings
  • B2C and B2B Customer Acquisition

Marketing : Digital Marketing Services

  • Affiliate Marketing Services (B2B)
  • Content Writing / SEO Copywriting
  • Social Media Optimization (SMO) Services
  • Email Marketing Services
  • Display Advertising (Banner Ads) Services
  • Web Analytics & Reporting Services
  • Search Engine Marketing (SEM) and Pay Per Click (PPC) Services
  • Search Engine Optimisation (SEO) Services

Research and Information Gathering

  • Market Research, Survey & Market Intelligence
  • Tele Surveys/Information Gathering & Customer Satisfaction Survey

IT Support

Software Development Services

  • Trouble Ticket Management
  • Customer Query Helpdesk
  • Live Chat Support
  • Email Support
  • Complaint Handling and Dispute Resolution
  • Engineer Dispatch Management
  • Warranty Management/ RMA/SLA Management
  • Service Pack and Database Upgrades
  • Product Testing, Bug Fixing, and Patch Management
  • Remote IT Support Services
  • Remote Diagnostic Services
  • Messaging System Support
  • Managed Mobility Support
  • Network Support
  • Broadband Support
  • Consumer Electronics Support
  • Product Registration/Activation
  • Installation/Configuration Support
  • Hardware Support
  • Software Application Support
  • Technical Problem Resolution for Tier/Level1 (T1/L1), Tier/Level 2 (T2/L2) and Tier/Level 3 (T3/L3)
  • Cloud Computing Application Development
  • Software Testing & Quality Assurance
  • SaaS Application Development
  • Mobile Application Development
  • Web Application Development
  • Software Application Development

MIS (Management Information System)

Back Office Data Management

  • Accounting Data Entry
  • Retail & E-commerce
  • Database Management
  • Application Processing
  • Document Indexing and Archiving Services
  • Data Conversion and Document Digitalization
  • Transaction Processing & Management Services
  • Data Management
  • Data Entry
  • Data Mining
  • Catalogue Management

E-Commerce

Order Processing

  • Tax Preparation
  • Payroll Processing
  • CFO Services
  • Record to Report
  • Accounting and Book Keeping Services
  • Accounts Receivable / Order to Cash
  • Accounts Payable / Procure to Pay / Source to Pay
  • Finance and Accounting Outsourcing Services
  • Multi-Channel Support
  • Technical Support / Help Desk Services
  • Customer Service
  • E-commerce Call Centre Services
  • Image Tagging
  • Product Content Solution
  • Product Data Indexing and Archiving
  • Product Catalogue Management
  • Product Data Cleansing
  • Product Data Entry
  • Product Information Management Services
  • Sales and Purchase Order Processing
  • Customer Management
  • Inventory Management
  • Return Order Management
  • Order Tracking & Reporting
  • Payment Processing
  • Shipping Management
  • Order Management